Support and Maintenance

Maintenance and support from the people who know Videon best

As the company behind both the hardware and the software that powers it, we deliver fast, integrated, and comprehensive support right when you need it.

Reliable support to keep your operations running
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Access to Videon product experts

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On-demand replacement service

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Fast turnaround times

Plans that meet your unique needs

Premium Maintenance and Support

Extended warranty
Online and phone access to Videon Technical Support
Software improvements and features updates
Exclusive access to pre-released Beta features
Advanced return
Immediate and expedited shipping of replacement upon request
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Limited Warranty and Support

One year hardware warranty limited to defects in materials and workmanship (2 years in EU)
Online trouble ticket support
Software improvements
Repairs via RMA process (replacements provided if we cannot repair)
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User Testimonials

Trusted by 1000+ customers

“Many of the cheaper encoders could not meet our bar for quality and compression efficiency as well as what our customers expected in the way of quality and reliability.”

Tero A.
CEO & Co-founder, Augmenta

“When our client commented on how easy it was to use, and a major news channel comments on how great the feed looked we knew that we’d made the right decision to go with VersaStreamer 4K.”

Ben K.
Director of Technology, BNY Pro Solutions